Resident Engagement toolkit
Introduction
Effective resident engagement is key to a smooth retrofit plan. This toolkit will support you to create a detailed engagement plan that considers ways to reach eligible landlords and residents. This will also include messaging, methods to ensure you reach all of your residents, and information about anticipating possible risks.
Contents
Summary
Effective resident engagement is key to a smooth retrofit plan. This toolkit will support you to create a detailed engagement plan that considers ways to reach eligible landlords and residents. This will also include messaging, methods to ensure you reach all of your residents, and information about anticipating possible risks.
Who should use this toolkit?
The toolkit has been designed to help Local Authority (LA) officers and other stakeholders involved in HUG 2 with the delivery of the retrofit project. Those responsible for delivering and monitoring the end results of the retrofit project will get the most value from the toolkit.
When should you use this toolkit?
Use this toolkit whilst developing the retrofit project, and in securing support and funding. It should be used from the initial outline application stage, during project delivery and after the retrofit is completed.
It is essential for contractors to understand the importance of resident engagement within their role. For this reason, a resident engagement plan should be included within any contract specification and be regularly updated and refined as new information becomes available. This toolkit is viable for both long term and short term ‘one off’ retrofit projects.
