Accessibility Statement

Accessibility statement for the Home Upgrade Hub

This accessibility statement applies to the Home Upgrade Hub website (www.homeupgradehub.org.uk).

This website is run by the Greater South East Energy Hub Partners. We want as many people as possible to be able to use this website. For example, that means you should be able to:

zoom in up to 300% without the text spilling off the screen

navigate most of the website using just a keyboard

navigate most of the website using speech recognition software

listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

change colours, contrast levels and fonts
you cannot modify the line height or spacing of text

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, email: info@homeupgradehub.org.uk

We’ll consider your request and get back to you as quickly as possible.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please contact: info@homeupgradehub.org.uk

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

The Home Upgrade Hub is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is fully compliant with the Web Content Accessibility Guidelines version 2.1 AA standard. This has been tested using the Silktide platform.

Preparation of this accessibility statement

This statement was prepared on 16th September 2022.

The test was carried out by Ben Williams, 38 Vulcan Road, NR6 6AG, United Kingdom